Billing and Payment Info.

Update Billing Information | Email Our Billing Department | Complete a New Client Questionnaire

Welcome to Sierra HR Partners!
We are delighted to have you on board and honored that you’ve decided to work with us. If you haven’t yet completed our New Client Questionnaire, please begin here to help us establish clear and accurate communication immediately. This form is secure and compatible with mobile and web browsers and should take a few moments to complete.
Below are some billing frequently asked questions, to help you understand how we process invoices, what payment methods we accept, etc.

Billing FAQ

When will you invoice us for services?

Sierra HR Partners bills in arrears. This means that we issue our invoices after services have been rendered. Each billing cycle closes on the first business day following the end of the prior month to allow time for service entry and verification. Invoices are typically generated on the second business day of the month, with all invoicing finalized no later than the 6th business day.
In certain circumstances, such as recruiting contracts or special projects that require significant upfront hard costs, a retainer or deposit may be required. In these cases, an invoice may be issued outside the standard billing cycle as necessary.

What payment methods does Sierra HR Partners accept? 

Sierra HR Partners offers the following online payment options for our clients:
  1. Credit Card: we accept Visa, MC, and Discover. We cannot process AMEX at this time. There is no transaction limit, but a 3% processing fee (which goes directly to the merchant processor).
  2. E-Check: There is a $5,000 limit on e-checks with a flat $2.00 fee (which also goes directly to the merchant processor).

Can I pay over the phone?

To avoid issues related to consent and transcription errors, we prefer not to process cards over the phone. However, you can self-pay through our secure online payment platform. Please include your invoice number or company name in the reference field to ensure your payment is properly applied.

Can you automate my payments? 

We can automate montly HR Business Partner payments, but cannot automate any other forms of payment. However, we can hold a card on file and process it upon written request.

What payment methods do you offer that do not have service fees? 

Checks: We are still happy to accept checks in the mail as payment. In the memo line of your payment, please reference the invoice number you are paying. Please address all checks to Sierra HR Partners, Inc. Our mailing address is 7112 N. Fresno Street, Suite 450, Fresno, CA 93720.
Bill.Com: If you have a Bill.com account, you can search for and add our company profile to initiate e-check payments. Please note that we do not accept electronic payments through other 3rd-party platforms such as Melio or QuickBooks.
EFT Payments via Your Financial Institution: To make an EFT or e-check payment through your financial institution, please contact padilla@sierrahr.com to request our routing and bank account information. Additionally, payment remittance emails containing your organization’s name, the invoice number, the amount being paid, and the date remitted are required, otherwise we cannot guarantee that payments will be posted to your account until we reconcile our bank statements following month end. Remittance emails may be sent to sent to padilla@sierrahr.com

Who can I contact if I have a billing , payment, or general account related-question? 

Please contact our Office Manager, Kayla Padilla-Gossett, aPHR. Email correspondence to padilla@sierrahr.com is preferred, as many requests require research and a detailed review in our accounting system. Email also provides a clear record of communication for future follow-up. However, phone calls are also welcome. Kayla can be reached directly at 559-388-8419.