Customer Service Excellence – Webinar

Cost: $69 per person / 3 or more signed up $59 per person

Join us for a Workshop on Delivering ‘World-Class’ Customer Service—Every Customer, Every Time!

We invite employees at all levels to attend this interactive workshop designed to enhance your customer service skills. Learn proven strategies for creating exceptional customer experiences and fostering a culture of service excellence.

In this workshop, you’ll gain insights on:

 – Identifying key customers in your business area

 – Understanding customer needs and expectations

 – The five dimensions of RATER service quality (Reliability, Assurance, Tangibles, Empathy, Responsiveness)

 – Reducing customer churn—why customers leave

 – Handling difficult customers and effective strategies for managing them

 – Recovering from service disappointments

 – Using the ‘Language of Partnership’ for better communication

 – The power of listening – Understanding the 5 levels of listening

 – Proactive vs. Reactive service – The Circle of Influence in resolving issues

 – Emotional Bank Accounts: Building lasting relationships through deposits and withdrawals

 – Customer service scenarios and challenges

Register below!