Date: August 12, 2021

Time: 9:00 a.m. – 11:30 a.m. 

Cost: $59 / seat or 3+ for $99 (up to 10).

In our society today, experience is everything.

A team of employees that knows the value of giving each customer a meaningful, enjoyable experience is truly a competitive advantage.

This workshop helps both managers and employees identify internal and external customers, explore customers’ expectations, and understand how to use the “language of partnership” to build trust.

Additional topics include:

• telephone courtesy

• handling questions or complaints

• working with difficult customers.

An RSVP is a commitment to pay. All registered attendees will be billed, regardless of an absence. No refunds or cancellations. Substitutions will be accepted.

To register, please send the following information (per attendee) to Kayla Padilla, padilla@sierrahr.com

Full Name: ____________________

Company: ____________________

E-Mail Address: ___________________

Phone Number: ____________________

Training Event: ____________________

Event Date: _______________