Lunch & Learn Training Opportunity, Internal Customer Service

Lunch and Learn: Internal Customer Service (Webinar)

Cost: $35 per person, or 3+ RSVP’s for $25. HR Business Partner Pricing:  1 FREE RSVP for HRBPs, all additional RSVP’s are $25.

Great customer service starts with how we treat the people we work with every day. Misunderstandings and unmet expectations can lead to frustration and conflict, which affect operational success and contribute to legal risk for the organization. This interactive workshop explores how practicing strong internal customer service through clear communication, cooperation, respect, and a positive attitude can strengthen teamwork and help everyone do their jobs more effectively. When employees support one another, the entire organization benefits, including the external customers who rely on us.

Participants will learn how to:

• Recognize coworkers and other departments as internal customers and understand how their work depends on one another.
• Understand how individual roles contribute to the success of the organization and its external customers.
• Set clear expectations by communicating priorities, deadlines, and competing demands.
• Approach workplace challenges with a positive, solutions-focused attitude rather than allowing frustration or complaints to escalate.
• Demonstrate professionalism and respect in everyday interactions and help coworkers feel valued.
• Recognize how small acts of helpfulness, cooperation, and consideration can prevent misunderstandings and contribute to a healthier workplace.

Webinar login details and handouts will be emailed to all registrants the afternoon before the event. Certificates of completion are typically issued within 2–3 weeks.

Cancellation Policy: Cancellations or no-shows made less than 48 hours before the webinar will be billed. Substitutions are allowed; please inform us of any participant changes before the event.

Register below with Jotform.

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At Sierra HR Partners, we’re dedicated to serving organizations of all sizes and industries by addressing their HR needs so they can focus on growing their business. We’d appreciate your input to ensure our workshops deliver the most relevant and actionable content! Please consider taking our short survey to help us tailor our offerings to meet your needs. Together, we can build stronger teams and thriving businesses!