Lunch and Learn: Lowering Defenses (Webinar)
Lunch and Learn: Lowering Defenses (Webinar)
Cost: $35 per person, or 3+ RSVP’s for $25. HR Business Partner Pricing: 1 FREE RSVP for HRBPs, all additional RSVP’s are $25.
Managers know that difficult conversations with employees can feel uncomfortable, time-consuming, and high-stakes. Whether addressing performance concerns, giving feedback, or navigating sensitive issues, these moments can quickly trigger defensiveness, miscommunication, and potential employee relations risks if not handled effectively.
This training workshop provides practical tools to help managers approach sensitive discussions with confidence and professionalism. Participants will learn how to communicate with positive intent, deliver clear and objective feedback, reduce defensiveness, and guide conversations toward productive solutions—all while reinforcing strong documentation practices and supporting a respectful workplace culture.
Webinar login details and handouts will be emailed to all registrants the afternoon before the event. Certificates of completion are typically issued within 2–3 weeks.
Cancellation Policy: Cancellations or no-shows made less than 48 hours before the webinar will be billed. Substitutions are allowed; please inform us of any participant changes before the event.
Our programs come with optional HRCI pre-approved recertification credits for individuals holding professional certifications through HRCI that require continuing education for renewal. These credits are provided at no cost to our HR Business Partners and are available for $5.00 per person for all other attendees.
Register below with Jotform.
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